Shipping & Delivery Policy

This policy governs delivery for sold goods and rental equipment supplied by Rakaz Al Joudah General Contracting (RJGC) (“RJC”).

Scope and Definitions

  • Main Cities: Riyadh, Dammam, Jeddah (within municipal limits).
  • Remote Areas: Any destination outside the Main Cities.
  • Base Warehouse: The RJC warehouse assigned to dispatch the truck for the order.

Sold Goods — Delivery and Charges

  • Main Cities: Delivery charges are borne by RJC.
  • Remote Areas: Delivery charges are borne by the customer. Charges are calculated based on the road distance from the Base Warehouse to the delivery site (round trip), at the prevailing per-kilometer rate stated on the quotation or invoice, plus any road tolls, permits, or escort fees if applicable.
  • Risk and Title: Title passes and risk of loss transfer to the customer upon delivery at the agreed site and acknowledgment of receipt.
  • Scheduling: Delivery windows are communicated in the order confirmation and are subject to truck availability, site readiness, and regulatory permissions.

Rental Equipment — Delivery and Pickup Charges

  • Rental term ≥ 6 months: Delivery and final pickup charges are borne by RJC for destinations within the Kingdom of Saudi Arabia.
  • Rental term < 6 months: Delivery and pickup charges are borne by the customer. Charges are calculated based on the road distance from the Base Warehouse to the delivery/collection site (round trip for each movement), at the prevailing per-kilometer rate stated on the quotation or invoice, plus any road tolls, permits, or escort fees if applicable.
  • Where multiple relocations are requested during the rental term, each movement is charged on the same basis unless otherwise agreed in writing.

Site Requirements and Unsuccessful Delivery

  • The customer must ensure safe truck access, permitted working hours, and ground conditions suitable for unloading.
  • Offloading at site is the customer’s responsibility unless expressly included in the quotation.
  • If delivery or pickup cannot be completed due to site inaccessibility, lack of permits, or customer no-show, waiting time and redelivery/repickup will be charged to the customer at the rates stated on the quotation or invoice.

Distance Measurement and Fees

  • Distances are measured by standard road routes using recognized mapping tools from the Base Warehouse to the site.
  • Any additional fees required by authorities (tolls, convoy/escort, municipal access, special permits) will be invoiced at cost.

Liability, Damage, and Force Majeure

  • RJC is not liable for delays caused by events beyond its control, including but not limited to weather, road closures, government actions, or third-party carrier delays.
  • Visible transport damage must be noted on the delivery receipt at delivery and reported to RJC within 48 hours with photos.

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